Claims

We apologize if one of our products did not meet your expectations. The complaint can be reported by filling in the form further down the page.

We take all complaints very seriously, which are all dealt with individually. We therefore need as much information as possible to carry out a thorough investigation of the matter. We process cases as quickly as possible and preferably within 1-2 weeks. However, there may be cases where the investigation may take a little longer.

The labels contain information that is valuable in connection with the investigation. Therefore, save the labels or the entire packaging until an agreement has been made on the further course of action. If there is a residue of the product, we ask that this also be saved. Possibly. on frost, so that it is available if it becomes necessary to include the product itself in the study.

If a foreign object has been found, we would very much like to have the opportunity to investigate this further. Therefore save the object.

Thanks in advance.

Claims

Which product is it about?

Type of product

Fresh (e.g. minced meat, roast pork, tenderloin, sausage, stuffed leeks, roast pork, cutlets, sliced meat, breaded schnitzel, Thai wok etc.) Processed: (e.g. cold cuts, bacon, sausages, ready meals, pulled pork, spare ribs, ham strips/cubes, liver pâté, salami, toast, soups, meat etc.)

EAN number *

The EAN number is the 13 digits written on the packaging together with the barcode.

The number in the oval ring *

The number in the oval ring Eg. DE NI 17568 EG

The name of the product

Package size (grams)

Number of packages

How many packages is the complaint about?

Expiration date

Production date/package date

Time

Other numbers/letters

Eg. PF02, 02.12.21-F, 126360

Is there a foreign object in the product? *

If you have found a foreign object, we would very much like to have the opportunity to examine it further. Therefore, describe the foreign object in the field below, and keep the foreign object until you hear from us or until the end of the case. It is also important that we receive information on whether the foreign object is hard or soft and what color the foreign object is, as well as one or more pictures of the foreign object attached (preferably from different angles and with a ruler next to it so that we can see the dimensions). If it is a foreign object in connection with a tooth injury, the foreign object (causer of the injury) must always be sent to us (otherwise we will reject the tooth injury). Keep the offender until you hear back from us about where the offender should be sent.

Yes No

What is wrong with the product?

In order for us to carry out a thorough and accurate investigation of your complaint, we need a detailed description of the error, as all information helps us to a more precise problem solution and a more accurate/correct answer.

It is e.g. too broad a description to write "Poor quality", it must be specified what makes the product of poor quality. To be supplemented by attaching images that support your description/explanation.

Describe the complaint *

Is there any residues of the product? *

You must store the remaining product in the fridge/freezer until you hear from us or until the case is concluded.

Yes No

Upload any pictures (max 6)

Your contact information

Name *

Address

Postal code

City + Country

Mobile number

Email *