Claims

Claims - EN

Which product is it about?

EAN number *

The EAN number is the 13 digits written on the packaging together with the barcode.

The name of the product

Package size (grams)

Expiration date

Production date/package date

Is there a foreign object in the product? *

If you have found a foreign object, we would very much like to have the opportunity to examine it further. Therefore, describe the foreign object in the field below, and keep the foreign object until you hear from us or until the end of the case. It is also important that we receive information on whether the foreign object is hard or soft and what color the foreign object is, as well as one or more pictures of the foreign object attached (preferably from different angles and with a ruler next to it so that we can see the dimensions). If it is a foreign object in connection with a tooth injury, the foreign object (causer of the injury) must always be sent to us (otherwise we will reject the tooth injury). Keep the offender until you hear back from us about where the offender should be sent.

Yes No

What is wrong with the product?

In order for us to carry out a thorough and accurate investigation of your complaint, we need a detailed description of the error, as all information helps us to a more precise problem solution and a more accurate/correct answer.

It is e.g. too broad a description to write "Poor quality", it must be specified what makes the product of poor quality. To be supplemented by attaching images that support your description/explanation.

Describe the complaint *

Is there any residues of the product? *

You must store the remaining product in the fridge/freezer until you hear from us or until the case is concluded.

Yes No

Upload any pictures (max 6)

Your contact information

Name *

Address

Postal code

City + Country

Mobile number

Email *

Create your complaint

What is wrong with the product?